Customer Care Executive in Private bank

Job code - 2182 Male / Female Customer Care Executive in Private Bank at Saharanpur A customer care executive serves as teh main link between a company and its clients. They handling inquiries, solving complaints and ensuring high customer satisfaction. . Answer incoming phone calls, emails and live chats or greet customers. . They provide clear details about account balances and transactions. . They update customers data accurately in tracking systems. . Gide clents through opening or closing accounts. . Explain saving plans, loans or credit cards and help customers. . Follow security and privacy policies, customer feedback and report of transactios. Key Responsibilities - . Respond to questions about products or services through phone, email and social media. . Update customer details and interaction logs in company databases or CRM tools. . Handling deposits, withdrawals, payments and transfers accurately. . Fixing billing errors and resolving complaints. . Guiding customers through loans, credit cards and digital banking tools. . Assisting with opening or closing accounts and explaining account features. . Fix customer problems and handle technical trouble quickly.

. Intermediate / Bachelor's Degree in business, marketing or a related field . 2 to 5 years experience in related field . Stays calm and professional when dealing . Clear communication . Good Knowlege of Ms Office

. Professional Work Environment . Learning & Growth Opportunities . Supportive Team Culture