Customer Care Executive in Telecom Outlet

Job Code - 2148 Male / Female Customer Care Executive in Telecom Outlet in Saharanpur A customer care executive is a company worker who helps customers by answering questions, solving problems and making sure they are happy with the product or service. Customer support executives are the first people from a company to talk to customers. . They talk to customers on the phone, through emails or online chat to explain how things work. . They help when something goes wrong like a broken item or a delayed order. . They act as the friendly voice and face of the business. . They help with questions, fix problems and give support through calls, emails and chat. . Their main job is to make sure customers have good experience . . Creating good connections with customers. Key Responsibilities - . Defining clear goals and the path to achieve them. . Assessing market trends and competitive advantages. . Acting as a culture carrier for corporate values. . Building strong leadership teams and mentoring managers. . Bridge the gap between the board, management and staff. . make sure business decisions maximize organizationl and shareholder value. . Monitoring key performance indicators across units. . Ensuring departments work together effectively. . Collect customer opinions and share insights with product or management teams to improve services.

. High School / Intermediate . Diploma in related field is often preffered . Male and Female both can apply . Experience of 3 to 5 years. . Excellent verbal, written and active listening skills

. Attractive Salary & Incentives . Excellent Career Growth