Team Leader in Service Centre

Job Code - 2192 Male Team Leader in Service Centre at Saharanpur A Team Leader in a service center guides and support operations, manages customer service staff. They make sure our team hits its daily goals. . Assign daily tasks, check attendance and make sure staff are ready to help customers. . Step in when a customer is very upset or needs a manager's help. . Teach new workers, share tips with older workers and give advice on how to do better. . Listen to calls or check service logs to make sure the team follows company rules. . Share daily numbers and updates with higher managers. . Keep the work environment happy and fix agruments between team members. Key Responsibilities - . Assign daily tasks, manage work schedules and check that everyone handles customer requests on time. . Step in to handle angry customers or complaints. . Teach new workers, share tips to improve customer service skills and give helpful feedback. . Watch team speed and quality scores to ensure goals are met. . Fix equipmentor system issues and resolve disagreements between team members. . Share daily or weekly update reports on team work and customers issues with higher managers.

. intermediate / A bachelor's Degree . Computer knowledge like MS Word and Excel . Know how to use emails, spreadsheets and customer service software . 1 to 3 years of past work in customer service or support centers. . Good speaking with customers and staff

. Higher Salary . Performance Bonuses . Career Growth