Refund & Cancellation Policy

1. Overview & Fee Structure

For Employers: Posting jobs, viewing candidate profiles, and direct WhatsApp communication on Neeraj Job Placement are 100% FREE. Employers are never charged any placement fees or registration charges.

For Job Seekers: Job Seekers may purchase optional premium credit packages or profile boost plans to unlock enhanced visibility, featured applications, or direct recruiter contact details.

2. Refund Eligibility Criteria

A refund for paid credits or premium packages may be issued under the following circumstances:

• Duplicate Payment: If your account was charged twice for the same transaction due to a technical processing error.
• Unused Purchased Credits: If you purchased a credit package and have not consumed any credits within 7 days of purchase.
• Service Disruption: If a major technical failure on our platform prevented you from using your purchased services for more than 48 consecutive hours.

3. Non-Refundable Scenarios

• Credits that have already been consumed to view contact details, send applications, or boost profiles.
• Account suspension or termination resulting from a breach of our User Agreement (such as posting fraudulent jobs, spamming, or abusive behavior).
• Change of mind after credits have been partially or fully utilized.

4. Refund Process & Timelines

To request a refund, please follow these simple steps:

1. Email our support team at info@neerajplacement.com or contact us via WhatsApp helpline.
2. Include your Registered Mobile Number / Email, Transaction ID, and a brief description of the issue.
3. Our billing verification department will review your request within 24-48 business hours.
4. Approved refunds will be processed back to your original payment method (UPI / Debit Card / Net Banking) within 5 to 7 business days.